Shipping your package
The delivery and receipt of your products are the last steps that close your order. Packages are usually shipped after receiving your payment.
Delivery is triggered only when all items in your order have been received and checked by our logistics department.
And so that you can enjoy your purchases in the best conditions, several delivery methods have been set up.
Thanks to our network of specialized carriers, we offer you a tailor-made delivery in an optimized time, depending on the place of delivery and the nature of the parts ordered. After receiving your order, our logistics department delivers to the carrier who contractually undertakes to deliver the order to the address provided as soon as possible. You can track the progress of the order on "your account" customer. You can also follow the progress of your order by email or by clicking on the "Contact Us" section.
Walk-in delivery at the doorstep / foot of the building.
Delivery can be made on Saturdays.
Please note that the carrier does not make an appointment for this type of delivery.
In case of absence at the time of delivery:
- Either a notice of passage is left to you so that you can contact the carrier and arrange an appointment.
- Either your package is deposited in a post office or a parcel relay near you.
You are contacted within a few days by the carrier to arrange an appointment - 3-hour slot for delivery - according to your availability.
You are delivered by the carrier within 48 working hours after making an appointment by phone. Your order is given to you at the foot of the building or at the doorstep for houses (if accessible with a pallet truck).
Delivery of bulky items, tailor-made or according to the exceptions indicated in the GTC.
In the case of an order containing bulky items, tailor-made or according to exceptions, the delivery times may be extended. We will wait for the availability of your goods and the requirements of the logistics department before sending your order. You can track your order at any time on your customer account. Our Customer Service is naturally at your disposal for any request for additional information.
In case of absence at the time of delivery, a notice of passage is left to you so that you can contact the carrier and arrange an appointment. You may then be charged a 2nd presentation fee.
Regardless of the shipping method chosen, we will provide you as soon as possible with a link that will allow you to track the delivery of your package online.
Shipping costs include packaging, handling and transportation costs. They can contain a fixed part and a variable part depending on the price or weight of your order. We advise you to group your purchases into a single order. We cannot combine two separate orders and you will have to pay the shipping costs for each of them.
Packages are oversized and protected.
Interlogistics.info is an international transport service dedicated to e-commerce professionals.
A selection of carriers with optimal quality of service: Interlogistics.info
*For the follow-up of your shipments / deliveries, please contact directly the e-commerce site of your order (or of course firstname.lastname@example.org which will redirect you to your seller site*).
Living Better & High Quality - Brand Specialist
Expert in the sale of equipment, furniture and contemporary objects for the home, garden and well-being.